Privacy Policy

Last Updated: September 2026

At CHUANSHUO, operated by CHUANSHUO LIMITED, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit Chuanshuohk.com, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Order and purchase information;
Customer service communications;
Account information, where applicable;
Payment-related information necessary to complete transactions.

Payment information may be processed directly by third-party payment service providers. We generally do not directly store complete credit or debit card details.

We may also automatically collect certain technical information when you visit or use our website, including:

IP address;
Browser type;
Device information;
Operating system;
Pages viewed;
Referring website;
Website activity and interactions;
Cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders;
Process payments and transactions;
Arrange shipping and delivery;
Provide order confirmations and tracking information;
Process returns, exchanges, cancellations, and refunds;
Respond to customer service inquiries;
Communicate important information about your order;
Maintain customer accounts where applicable;
Detect and prevent fraud or unauthorized transactions;
Maintain, operate, and improve our website;
Analyze website performance and customer experience;
Comply with applicable legal and regulatory requirements;
Send marketing communications where permitted by applicable law and, where required, with your consent.

We will use personal information only for purposes reasonably related to the purposes for which it was collected, unless otherwise permitted or required by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

These providers may collect your payment card information, billing information, and other information necessary to process your transaction.

Their processing of personal information is governed by their own privacy policies and security practices.

CHUANSHUO generally does not directly receive or store complete credit or debit card numbers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the website, remember customer preferences, analyze website usage, and support marketing or advertising functions.

Cookies may include:

Essential cookies necessary for website functionality;
Preference cookies;
Analytics cookies;
Advertising or marketing cookies, where applicable.

Depending on your location and applicable law, you may be provided with options to accept, reject, or manage certain non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services, including:

Payment processors;
Banks and payment service providers;
Shipping and logistics providers;
Website hosting providers;
E-commerce platform providers;
IT and security service providers;
Analytics providers;
Customer service providers;
Marketing service providers, where applicable;
Professional advisers;
Government or regulatory authorities where required by law.

These parties may receive information reasonably necessary to perform their respective services.

We may also disclose information where reasonably necessary to comply with applicable laws, enforce our agreements, investigate fraud, protect our legal rights, or protect the safety and security of our customers and services.

6. International Data Transfers

As an international online business, personal information may be processed or stored outside your country or region.

Where required by applicable law, we take reasonable steps designed to ensure that international transfers of personal information are subject to appropriate protections.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

Processing and maintaining order records;
Customer service;
Returns and refunds;
Fraud prevention;
Accounting and financial records;
Resolving disputes;
Compliance with legal or regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your login credentials confidential.

9. Marketing Communications

Where permitted by applicable law, we may send customers information regarding products, promotions, offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting:

support@Chuanshuohk.com

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service communications, including order confirmations, shipping updates, security notices, or customer service responses.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications;
Request information regarding how your personal information is used or disclosed.

These rights may be subject to applicable legal limitations, exemptions, and verification requirements.

To submit a privacy request, please contact support@Chuanshuohk.com.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not intended for children who are not legally able to enter into online purchase transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has improperly provided personal information to us, please contact us so we can review the matter.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, logistics providers, social media platforms, or other services.

These third parties operate independently and may have their own privacy policies.

CHUANSHUO is not responsible for the privacy practices, security, or content of third-party services to the extent permitted by applicable law.

We encourage customers to review the privacy policies of third-party services before providing personal information.

13. Business Transfers

If CHUANSHUO LIMITED undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any receiving party will be required to handle such information in accordance with applicable legal requirements.

14. Legal Requirements

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or regulations;
Respond to lawful requests from government authorities;
Protect our legal rights or property;
Investigate suspected fraud or security incidents;
Enforce our Terms of Service or other agreements;
Protect the safety and security of our customers, business, or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to make a request concerning your personal information, please contact us:

CHUANSHUO LIMITED
Brand: CHUANSHUO
Email: support@Chuanshuohk.com
Website: Chuanshuohk.com

Company Address:
RM 05, BLK B, 11/F, TAI KING IND. BLDG.
700-702 PRINCE EDWARD RD EAST
SAN PO KONG, HONG KONG