Terms of Service

Last Updated: September 2026

Welcome to CHUANSHUO. This website is operated by CHUANSHUO LIMITED. Throughout the site, the terms “we,” “us,” and “our” refer to CHUANSHUO LIMITED and CHUANSHUO.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. Company Information

Company Name: CHUANSHUO LIMITED
Brand Name: CHUANSHUO
Website: Chuanshuohk.com
Email: support@Chuanshuohk.com

Company Address:
RM 05, BLK B, 11/F, TAI KING IND. BLDG.
700-702 PRINCE EDWARD RD EAST
SAN PO KONG, HONG KONG

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent, abusive, or unlawful activities;
Provide false or misleading information;
Attempt to gain unauthorized access to our website, systems, servers, or customer accounts;
Introduce viruses, malware, or other harmful code;
Interfere with the security or operation of the website;
Copy, reproduce, distribute, or commercially exploit protected website content without authorization.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, sizes, prices, and other information displayed on our website are accurate.

However, actual product appearance or colors may vary slightly due to lighting, photography, manufacturing variations, and device display settings.

We reserve the right to correct errors, inaccuracies, or omissions and update product information where necessary.

Product availability may change without notice.

4. Pricing

Product prices are displayed in the currency indicated on our website or during checkout.

We reserve the right to change prices at any time. Price changes will not normally affect orders that have already been accepted.

Shipping charges, taxes, customs duties, and other applicable charges may apply depending on the order and destination.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

After submitting an order, you may receive an email acknowledging that we have received your order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

A product is unavailable;
Pricing or product information contains an obvious error;
Payment cannot be authorized or verified;
We reasonably suspect fraudulent or unauthorized activity;
Delivery to the requested destination is unavailable;
The order violates applicable law or these Terms.

If we cancel an order after receiving payment, an appropriate refund will be arranged.

6. Payments

All payments are subject to authorization and verification by the relevant payment provider, bank, or card issuer.

Customers are responsible for providing accurate and complete billing and payment information.

Available payment methods will be displayed during checkout.

For additional information, please review our Payment Policy.

7. Shipping and Delivery

Orders are shipped according to the shipping options available for the customer's destination.

Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by customs procedures, transportation disruptions, weather, public holidays, carrier delays, or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Please review our Shipping Policy for additional information.

8. Returns, Exchanges and Refunds

Eligible returns, exchanges, and refunds are handled according to our Returns & Exchanges Policy.

Customers must contact us before returning a product.

Returned products must meet the eligibility requirements stated in our Returns & Exchanges Policy.

Nothing in these Terms is intended to restrict consumer rights that cannot lawfully be excluded.

9. Order Cancellations

If you wish to cancel an order, please contact support@Chuanshuohk.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and our standard return procedures may apply.

10. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

CHUANSHUO is not responsible for customs clearance delays outside our reasonable control.

11. Intellectual Property

Unless otherwise stated, content owned by CHUANSHUO LIMITED on this website, including the CHUANSHUO name and branding, text, graphics, photographs, videos, website design, and other original materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, license, sell, or commercially exploit our protected content without prior written authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

12. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other websites or platforms.

Third-party services operate independently and may be governed by their own terms and privacy policies.

To the extent permitted by applicable law, CHUANSHUO is not responsible for the operation, content, availability, or privacy practices of third-party services.

13. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

Personal information may be processed as reasonably necessary to fulfill orders, process payments, arrange delivery, provide customer support, prevent fraud, operate our website, and comply with applicable legal obligations.

14. Prohibited Activities

You may not use our website or services:

For unlawful or fraudulent purposes;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To submit false or misleading information;
To transmit malicious software or harmful code;
To collect personal information about others without authorization;
To interfere with website security or functionality;
To engage in payment fraud, chargeback fraud, or other abusive activities.

15. Website Availability

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not guarantee that the website will always operate without interruptions, delays, errors, or technical problems.

Temporary interruptions may occur due to maintenance, system updates, technical issues, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CHUANSHUO LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, war, civil disturbances, epidemics, government restrictions, customs delays, transportation interruptions, carrier disruptions, telecommunications failures, labor disputes, or other comparable events.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable requirements.

Updated Terms will be published on this page together with a revised “Last Updated” date.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of Hong Kong, subject to any mandatory consumer protections or jurisdictional rights provided by applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

CHUANSHUO LIMITED
Brand: CHUANSHUO
Email: support@Chuanshuohk.com
Website: Chuanshuohk.com

Company Address:
RM 05, BLK B, 11/F, TAI KING IND. BLDG.
700-702 PRINCE EDWARD RD EAST
SAN PO KONG, HONG KONG